FAQs for Harlequins fan tickets to the Club's Gallagher Premiership semi-final away to Bristol Bears
Bristol Bears have confirmed that a total of 6,606 supporters will be able to attend our Gallagher Premiership Semi-Final on Saturday, June 19th (13:30 KO). 500 tickets have been made available to Harlequins.
If you are looking to attend at Ashton Gate, please read the following Ticketing FAQ’s.
Please note that Bristol Bears Ticketing Team are leading all elements of the ticketing plan. Supporters should not contact the Harlequins Ticketing Team with any match ticket related queries as these will all be handled by Bristol Bears.
Who can buy tickets? When can I purchase tickets?
Due to the limited number of tickets available and the anticipated high level of demand, Harlequins will prioritise access to buy tickets to 2020/21 Season Ticket Members & Debenture Members, plus QUINSSA, our Official Supporters Association. Harlequins will contact these supporters via email this afternoon (Tuesday 15th June) at 4pm with a unique access link to the Bristol ticketing website. They will be available to purchase on a first come, first served basis.
If any tickets remain, Harlequins will promote this to all supporters on our website and social media tomorrow morning (9am, Wednesday 16th June).
How many tickets can I purchase?
There is no maximum number of tickets set by Bristol Ticketing for this match.
Are there seating restrictions in place?
Yes, socially distanced seating pods will be available in single seats and pods of 2, 3 and 4 seats.
A seating pod must be purchased in its entirety. It is not possible to partially purchase a seating pod. For example, when selecting a seat within a pod of 4 seats, all 4 seats will be added to your basket and must be purchased. It is not possible to purchase just 1, 2 or 3 seats from this pod.
I am looking to purchase a disabled ticket, how do I do this?
Supporters who are either a wheelchair user or ambulant disabled, will be able to purchase their tickets and claim a carer’s ticket over the phone (0117 963 0600)
What stands are in use?
The Dolman Stand, Atyeo Stand, South Stand and Lansdown Stand Lower and Lansdown Stand Upper are all in use for this fixture. All Harlequins seats will be in blocks W7-W9 in the Lansdown Stand.
Will I need to arrive at a specific time?
To ensure that social distancing measures remain in place, supporters will be asked to arrive at Ashton Gate during specific time slots based on where your tickets are situated. The following arrival times are in place:
12:00 – 12:45: Upper Lansdown (Blocks W1-W9)
Your arrival time will be displayed on your ticket.
Which entry point do I need use when I arrive at the stadium?
Lansdown Stand ticket holders will need to use entrances via Marina Dolman Way or Winterstoke Road.
Will I be able to purchase food and drink at the stadium?
Supporters will be able to purchase food and drink at the stadium and take this to their seats.
To ensure social distancing measures are adhered to, supporters are asked not to gather or wait in the concourses.
Will I need to wear a face mask?
All supporters will be required to wear a face mask at all times when at Ashton Gate, including whilst in their seats and in the concourses. Face masks can temporarily be removed when consuming food or drink, or when smoking or vaping.
Will I be required to do a COVID-19 rapid lateral flow test?
All supporters are urged to do a rapid lateral flow test if they are able to do so. The test must be done on the morning of the matchday. Tests are free and give a result within 30 minutes. Tests can be collected from a pharmacy or can be ordered online by clicking here.
What do I do if my COVID-19 rapid lateral flow test is positive?
If your test is positive, supporters must not attend the fixture.
Upon obtaining the positive result on the morning of the matchday, please contact Supporter Services (0117 963 0600) who will be able to advise of next steps with regards to your ticket(s).